karen.v.schulze 04/26/2013

rude and uncaring Provided by YPmobile

IF You are looking for someone who is rude

this would be the place to call. Tried to explain some info to the owner and she just wouldnt listen. Just lost my dog and was looking for another..quote..I dont care about your dog.I just want the paper work about the shots. Hope you treat the dogs you rescued better than the people trying to adopt them. Giving shelters a bad name...shame on you!

JKCRANE 05/31/2013

Save yourself time and money- don't… Save yourself time and money- don't support rude hateful people- just think, if they treat people so rudely (and hey, we can write reviews and talk about it!) just think how they treat animals they see as not meeting their "standard".

Here is a copy of my complaint I filed with the BBB for the hurtful, abusive remarks about a pet that we had since she was a baby and died in a tragic accident at the age of 10.

The following is the response I recieved from this organization after I filled out their application. I am well aware that they can deny anyone. That is their policy and the risk I took, I can accept that. What I didn't agree to was an abusive response including an insult about a tragic accident involving one of our first pets (who was 10 years old at the time). If this is how they treat people, I can only imagine how they treat animals:

"Good at vet, even preventative care for the cat. Layla had a "car accident", love this...she must have been drinking and testing - bad girl! She was last seen 1/2010. They are gone 8 hours a day (thinking about Duke, but he may have a home) and the new dog will be able to run the property with the safety of the invisible fence - like Layla did? Oh, I think they hit the adopted from us before line by accident, I find nothing. "

*** Side note, I did hit a button by accident about adopting before, but I was never asked to clarify. Never was asked to clarify the accident, nor how it is that we have somehow managed to keep two dogs and a cat safe for many years. We have never had a neighbor complain about their care, and have a great record for care at the vet. This organization, on the other hand, has many complaints about customer service online, so this not an isolated incident.

Am I angry? Yes. This response was uncalled for.

More than happy to also post my reply:

"No need to be nasty about it. I see now why you have so many negative reviews online. Now it will be one more. Layla was a loved animal who had an unfortunate accident that is awfully painful for my family. For you to make light of it shows your true character. Thanks for saving me the money with you. If you think you can treat people this way, you are undoubtably abusive to your animals, too. Im glad you sent such a rude and hateful note me, I'd hate to have my money go towards supporting your abusive operation. Now I can post with confidence that those reviews are spot on- I've had my own first hand experience with you. Sorry that I wasted MY time with you. Also sorry for those animals having to spend time with such a hateful person. I can't imagine they enJOY it so much. They are probably more than happy to be adopted- "get me the heck away from that woman". Lady, you give b****s a bad name."

http://www.yellowpages.com/cuba-ny/mip/joyful-rescues-11181223

Free_Bee 07/05/2013

Rude people who don't seem to want to… Rude people who don't seem to want to let animals go, and I can only imagine the conditions for animals there. I shudder to think. Petfinder says they currently have 134 dogs (!!!) and 31 cats. That is way beyond too many for a facility like they appear to have. I will be supporting a better rescue when I adopt.

After my horrendous experience with Joyful Rescues, I'm hesitant to try to adopt
a needy animal again.  Why get our hopes up, just to have them dashed by
another gate-keeper with a God complex? 

5. Tightening pet adoption rules may have been a good idea at some point.
Overtightening those rules certainly isn't. Shelter animals are
ill-served by policies that prevent their adoption by hundreds of thousands of
certifiably responsible parents and dog owners (see under 6). For the SPCA, this
is an act of self-sabotage. The organization ends up alienating much of its base
and ruining its own success numbers.

http://www.bakelblog.com/nobodys_business/2007/05/the_nannies_of_.html

Dear Joyful Rescues Board,

I’m big enough to admit when I may have made a rash decision.  I hope you are too.  

We submitted an application for a puppy (Oscar, Sophie or Bridget) Tuesday morning. I believed that my family was an excellent candidate to adopt any homeless pet.  We’ve adopted unwanted pets all of our lives (including cats, dogs and a horse), we’ve taken very good care of them, and given them good, happy lives.  We’ve bottle-fed a kitten taken too young from her mother, and spent thousands of dollars shipping a horse that
cost only $500 – all because we believe our pets are part of our family.  You do what’s right for your family, no matter the cost.  Our pets live happy, healthy lives full of love.  I have many more stories of the sacrifices we’ve made for our pets, and I’d be happy to share them with you.  

I called Friday morning, because we still hadn’t heard when we might be able to meet our new family member.  We have family coming over today for the holiday weekend, and we were excited to introduce them.  But I was told during the call that our application had been denied.  And that the secretary couldn’t tell us why, and that there was no one else I could speak to, and that I could send an email but the board only reads them about once per month, and that I signed on my application that Joyful
Rescues could deny my application without question.  I was shocked.  Flabbergasted.  Here was a puppy that needed a family, and a loving family that wanted him/her, but Joyful Rescues was saying NO.  It just didn’t make sense.  

And then I had to tell my children.  The day before, our 17-year-old cat, Scabby-Cat,
had died.  I had found her in 1996 crawling onto the freeway during morning rush-hour traffic.  I pulled over, ran to get her, and called my job to tell them that I would be late.  Our vet examined her, said she was about 2 weeks old, underfed and flea-bitten, but
healthy otherwise.  She told me where to go to get kitten replacement milk to feed her.  We named her Abby, (later called Scabby because she developed an allergy), and fed her with a bottle until she was old enough for regular kitten food.  Scabby was with
us until this past Thursday.  My 11-year-old son, Peyton, and I were with her when she took her last breath.  We were all very saddened by Scabby’s death, but we felt good knowing that we had given her a good life, and that we were with her when she died.  And we thought the pain would be lessened when our new family member arrived in a few days.  

My kids and I cried when I told them of your decision to deny our application.  Your thoughtless decision caused more pain to my children.  If you’re a parent, you know how that makes a mother feel.  I don’t know about you, but I don’t go down gently when someone hurts my kids. 

So I did some research, found some interesting information, bought a domain name and created:

Joyful-Rescues   (http://www.joyful-rescues.com/)
 
I encourage you to view it in its entirety. 

But then, I thought, perhaps I’ve misjudged.  To be honest, I’ve only spoken with the secretary.  Perhaps this is all a misunderstanding.  Perhaps I should contact the Board to see if this can be resolved before I advertise my website.  
 
So I’m giving you the opportunity I felt I was denied.  If you can provide a valid reason why we are unsuitable to adopt Oscar, Sophie or Bridget, I’m happy to make the website inactive.  Or, you can do what I believe you should have done in the first place, and approve our application to adopt one of them. 

Please contact me at your
earliest convenience. 

Sincerely,

Tara
Piantanida-Kelly
Tara@FinancialAidSolutions.com
541-261-0524

Good morning,
I just got off the phone with the Joyful Rescues secretary.  We submitted our application on Tuesday morning, and hadn't heard anything as of this morning.  I called because we were hoping to make the trip to pick up Oscar, Bridget or Sophie tonight or tomorrow morning.  But the secretary informed me that our application was denied.  And now I'm in shock.  And my children will be devastated when I tell them.  

The secretary informed me that all decisions are final, that I agreed when I submitted my application that you wouldn't have to give a reason if you denied our application, and that there's no one I can call, but that I can send this email, which may be read sometime within the next month.  I understand all of that, but I don't understand how you could read about us, and check our references, and not feel that we're suitable.  I
think we should be a dream-come-true application for any shelter.  I can only think that there's some mix-up somewhere.  The wrong box got checked, something...  This just makes no sense...

Could someone please contact me?  Please?  I'd like to be able to explain this to my children, and I just can't right now.  

Please, please make an exception and call me:  541) 261-0524.
 
Thank you.
 
Tara